Getting Technical Support

Need help? (Who doesn't, these days!) Feel free to Submit a Help Desk Ticket if you're having trouble viewing a movie, experiencing a glitch, need information, or just wanna tell us how awesome we are!

You may want to call us for tech support at 877-553-8181 during normal business hours (Pacific Time).

Here are some quick tips for you that may help:

  • If you purchased something from our TIM Store and didn't get a copy o the order in your in-box, t's possible it went to your spam folder. 
  • If you're downloading to a MAC or PC, you want to choose the 'save link as' or 'save target as' option. On mobile devices, check your manufacturer's manual on how/if you can download videos. .
  • If you have purchased a movie but didn't get a chance to download it before the expiration date, contact Customer Support to get the download period extended.
  • Our membership sites are for streaming movies only. 
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